Available 24/7

8:30AM to 4:00PM

Office Hours for Payment


110 N. Chamberlain Avenue Rockwood, TN 37854

Water Service update

Early yesterday morning our crews completed the replacement of the water line located on Winton Chapel Road.  Our crews worked 24/7 on the completion of this line in coordination with the Roane County Highway Department.  We are currently completing disinfection and testing procedures prior to placing the line in service.  We anticipate that will be […]

Water Service update

Although water service has been restored to the Crystal Cove and Eagle Furnace area, some residents are experiencing pressure issues. We are monitoring the pressure continuously to try to compensate for the issues. We are also beginning the installation of the new line to serve the area. Today’s weather has slowed us down, but our […]

Water service restored

During the past 12-14 hours all water service has been restored to the residents in the Crystal Cove and Eagle Furnace area.  We ceased delivery of bottled water to our customers that had no water service approximately 6:30 PM last night.  This restoration of service does address the pressure problems and provide water in all […]

Update to flood damage

RWSG has worked diligently over the last three days to mitigate the damages that occurred due to the flooding in our area.  We experienced overflows, bypasses, water breaks and service outages.  We have been distributing water to those affected residents yesterday and today to make sure our customers are safe.  The outage for water is […]

General Manager Update

I am pleased to see the beginning stages of our investment in the downtown area of Rockwood!  RWSG has purchased three lots at the corner of Front Street and West Rockwood Street in order to construct an office building for our billing/administrative staff/mapping staff.  RWSG has contracted with an architect and is currently designing the […]

New Billing System

Our staff has been working diligently over the past six months to implement a new billing and accounting system.  The first bills with the new system were mailed at the end of July 2016.  We are still changing and updating our system to make it the most effective system for our customers.  We appreciate your […]