Available 24/7

8:30AM to 4:00PM

Office Hours for Payment


110 N. Chamberlain Avenue Rockwood, TN 37854

Credit Card Fees

Credit Card fees will continue to be refunded through the end of March 2021. Beginning April 01, 2021, fees will no longer be refunded.

City Hall Closing 3/16/2020 @ 1 PM

In order to protect our customers and our employees, our payment office will be closed to the public starting at 1:00 PM today. This closure is in effect until further notice. Our customers may use our various payment options, including our drop box at City Hall. Our employees will continue to be available to help […]

Customer Notice

RWSG’s primary concern, as always, is the health and safety of our customers, community and employees.  Please review the available payment options that will allow payments to be made at any time from your own home.  Please be safe and take care of your families.

Gas Survey

Rockwood Natural Gas will be conducting a mandated survey of current and potential gas customers relative to safety and knowledge of natural gas.  The survey is short and you will not be asked account or personal information for this survey.  In order to assist us in providing the most efficient service, please answer the survey […]

Updated Bill From

Attention Customers! We are proud to announce our new billing statement format.  It is easier to read and has more information about your account.  We have included many utility policies and information on the back of the bill for your reference.  If you wish to go paperless, please call our office.  Thank you for allowing […]

Water Service update

Early yesterday morning our crews completed the replacement of the water line located on Winton Chapel Road.  Our crews worked 24/7 on the completion of this line in coordination with the Roane County Highway Department.  We are currently completing disinfection and testing procedures prior to placing the line in service.  We anticipate that will be […]

Water Service update

Although water service has been restored to the Crystal Cove and Eagle Furnace area, some residents are experiencing pressure issues. We are monitoring the pressure continuously to try to compensate for the issues. We are also beginning the installation of the new line to serve the area. Today’s weather has slowed us down, but our […]