865-354-0163 Available 24/7
Office hours for payments: 8:30 AM to 4:00 PM
110 N. Chamberlain Avenue Rockwood, TN 37854

Water Service update

Early yesterday morning our crews completed the replacement of the water line located on Winton Chapel Road.  Our crews worked 24/7 on the completion of this line in coordination with the Roane County Highway Department.  We are currently completing disinfection and testing procedures prior to placing the line in service.  We anticipate that will be completed later today.  This will allow the temporary processes to cease and normal...

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Water Service update

Although water service has been restored to the Crystal Cove and Eagle Furnace area, some residents are experiencing pressure issues. We are monitoring the pressure continuously to try to compensate for the issues. We are also beginning the installation of the new line to serve the area. Today’s weather has slowed us down, but our crews will be working throughout the next few days to get the pipe installed. We are coordinating closely with...

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Water service restored

During the past 12-14 hours all water service has been restored to the residents in the Crystal Cove and Eagle Furnace area.  We ceased delivery of bottled water to our customers that had no water service approximately 6:30 PM last night.  This restoration of service does address the pressure problems and provide water in all these areas.  We expect that customers may experience air in their lines due to the outage.  As a customer, if you...

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Update to flood damage

RWSG has worked diligently over the last three days to mitigate the damages that occurred due to the flooding in our area.  We experienced overflows, bypasses, water breaks and service outages.  We have been distributing water to those affected residents yesterday and today to make sure our customers are safe.  The outage for water is due to a road failure on Winton Chapel that results in a main line break.  Unfortunately, the line cannot be...

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