865-354-0163 Available 24/7
Office hours for payments: 8:30 AM to 4:00 PM
110 N. Chamberlain Avenue Rockwood, TN 37854

Fees to be credited

Since our office is currently closed, Rockwood Water & Gas Board has agreed to temporarily credit customers’ accounts for the fees paid on credit card and online check payments (effective March 16th at 1:00 pm).  The credit will apply to the following month’s bill. After our offices re-open the fees will be charged as normal and there will be no further...

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City Hall Closing 3/16/2020 @ 1 PM

In order to protect our customers and our employees, our payment office will be closed to the public starting at 1:00 PM today. This closure is in effect until further notice. Our customers may use our various payment options, including our drop box at City Hall. Our employees will continue to be available to help customers with utility business by phone 865-354-0163 or email customerassistance@rwsg.net. As always, we are available at this...

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Customer Notice

RWSG’s primary concern, as always, is the health and safety of our customers, community and employees.  Please review the available payment options that will allow payments to be made at any time from your own home.  Please be safe and take care of your families.

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Gas Survey

Rockwood Natural Gas will be conducting a mandated survey of current and potential gas customers relative to safety and knowledge of natural gas.  The survey is short and you will not be asked account or personal information for this survey.  In order to assist us in providing the most efficient service, please answer the survey when called.  These calls will start on Monday, February 25 and continue through the week.  Once the call is...

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